"Coming back from dropping a relative off at NIU after a winter vacation weekend trip to Wisconsin. got too close to the side of the road and went into a deep ditch. The car was totally stranded. Called AAA and they couldn't find anyone. So stuck in snow with kid, vacation gear and a sick dog to boot. A very helpful police officer pulled up and within a minute called in Tri-State. Tri-State was there within 15 minutes. Operator was friendly an helpful, and had me back on the road in under 5 minutes. Great customer service and highly recommended."
"Excellent excellent :) great customer service, great attitude plus great tow drivers who dont get all hiffy and puffy when asked questions"
"Towed my truck 8 miles. Service ETA was 2.39am. Actual 2.15am. Driver was friendly. I talked about my military career and there was a lot of stuff he didn't know about the US Armed Forces. Other than not getting his name... 0verall the Service was good."
"We broke down,8 pm on a Friday night, on Rt38 with -25 wind chill. These guys were there in 15 minutes and hauled us to Rochelle. Thanks Mike P. you did a great job."
"May I start off with I know everyone at tri state and sm not going to argue with anyone, but all the negative reviews are from college kids whos parents waste four years of tuition to find out that they cant read a sign. They do not have permits to park in the lots they do so they are relocated when there are signs and the trucks are always out on patrol because, property managers have contracts with them. As for the drinking and pot accusations the police use tri state towing for their calls do you really think they would hire a bunch of potheads?"